PAO Privacy Policy

PAO respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://paoeg.com/], interact with us on social media, or use our services, including catering and event bookings.

By using our website or services, you agree to the terms of this Privacy Policy.

  1. Information We Collect:
  • Personal Information
  • We may collect personal information that you voluntarily provide to us, including:
  • Full name
  • Email address
  • Phone number
  • Billing or event details
  • Delivery address (if applicable)
  • Payment details (processed securely via third-party providers)
  • Any other information you submit through contact forms or bookings
  • Non-Personal Information
    • We may automatically collect:
    • IP address
    • Browser type
    • Device information
    • Pages visited
    • Date and time of visits
    • Referral sources
  1. How We Collect Information
  • We collect information when you:
    • Fill out a contact form
    • Book catering or events
    • Subscribe to our newsletter
    • Interact with our social media pages
    • Participate in giveaways or promotions
    • Browse our website (via cookies and analytics tools)
  1. How We Use Your Information
  • We use your information to:
    • Process bookings and catering inquiries
    • Respond to customer service requests
    • Improve our website and services
    • Send marketing communications (with your consent)
    • Run promotional campaigns and giveaways
    • Analyze user behavior for business insights
    • Comply with legal obligations
  1. Cookies & Tracking Technologies
  • Our website may use cookies and similar technologies to:
    • Enhance user experience
    • Analyze traffic and website performance
    • Support advertising and remarketing efforts
    • You can modify your browser settings to decline cookies. However, some website features may not function properly if cookies are disabled.
  1. Sharing of Information
  • We do not sell your personal information.
  • We may share your information with:
    • Payment processing providers
    • Website hosting providers
    • Marketing and analytics partners (such as Meta or Google)
    • Service providers assisting in operations
    • Authorities when required by law
    • All third parties are required to maintain confidentiality and protect your data.
  1. Data Retention
  • We retain personal information only as long as necessary to:
    • Provide services
    • Comply with legal requirements
    • Resolve disputes
    • Enforce our agreements
  1. Data Security
  • We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online transmission is 100% secure.
  1. Your Rights
  • Depending on applicable laws, you may have the right to:
    • Request access to your personal data
    • Request correction of inaccurate information
    • Request deletion of your data
    • Withdraw consent for marketing communications
    • To exercise your rights, contact us at the email below.
  1. Third-Party Links
  • Our website and social media may contain links to external websites. We are not responsible for the privacy practices of those websites.
  1. Children’s Privacy
  • Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
  1. Changes to This Policy
  • We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
  1. Contact Us
  • If you have any questions about this Privacy Policy or how we handle your data, please contact us:
  • Email: [Insert Official Email]
  • Phone: [Insert Phone Number]
  • Address: [Insert Registered Address]

Delivery and Shipment Policy

  1. Delivery Areas
  • PAO currently delivers within selected areas in Egypt. Delivery availability depends on your location. To confirm if we deliver to your area, please:
    • Enter your address at checkout (if ordering online), or
    • Contact us directly for catering and event inquiries.
    • We reserve the right to decline orders outside our service zones.
  1. Processing Time
  • Merchandise Orders
    • Orders are processed within 24 hours during business hours.
    • Orders placed outside working hours will be processed the next business day.
  • Catering & Event Orders
    • Catering bookings require advance confirmation.
    • Setup time will be agreed upon during booking.
    • All catering events need a 50% deposit to book the date w the other 50% is also prior to the event
    • Large-scale events may require a deposit and minimum notice period of 10 days
  1. Delivery Timeframes
  • Estimated delivery times are provided at checkout or during booking confirmation. Please note:
    • Delivery times are estimates and may vary due to traffic, weather, or high demand.
    • During peak seasons, holidays, or promotional campaigns, delays may occur.
    • We will always do our best to communicate any unexpected delays
  1. Delivery Fees
  • Delivery fees vary depending on:
    • Delivery location
    • Order size
    • Event setup requirements
    • The exact delivery fee will be displayed at checkout or shared in your catering quotation.
  1. Order Accuracy 
  • Upon receiving your order, please:
    • Check that all items are correct.
    • Notify us immediately of any issues.
  1. Failed Delivery Attempts
  • If the customer is unavailable at the delivery location, or Incorrect delivery details are provided PAO reserves the right to:
    • Charge a re-delivery fee, or
    • Cancel the order 
  1. Damaged or Incorrect Orders
  • If your order arrives damaged or incorrect:
    • Contact us immediately 
    • Provide your order number and photos (if applicable).
    • We will assess the issue and may offer:
      • Replacement
      • Store credit
      • Partial or full refund (at our discretion)
  1. Event & Catering Delivery
  • For event setups:
    • A contact person must be available on-site.
    • Access to electricity and space (if required) must be arranged in advance
    • Any venue restrictions must be communicated prior to the event.
    • Delays caused by venue access issues are not the responsibility of PAO.
  1. Changes & Cancellations
  • Changes to orders must be requested at least:
    • 10 days before event bookings
  • Cancellation policies for catering may vary depending on event size and preparation stage.
  • Deposits for events may be non-refundable.

Refund & Cancellation Policy

  1. Order Cancellations
  • Orders for merchandise may be canceled:
    • Within 24 hours of placing the order, and
    • Before the item has been shipped.
  • Once an order has been shipped, it can no longer be canceled but may qualify for return under the return conditions below.
  • To request a cancellation, please contact us immediately 
  1. Returns Eligibility
  • You may request a return within 7 days of receiving your merchandise, provided that:
    • The item is unused and unworn
    • The item is in its original packaging
    • Tags (if applicable) are intact
    • The item is not damaged by misuse
    • PAO reserves the right to refuse returns that do not meet these conditions.
  1. Non-Returnable Items
  • The following items are not eligible for return:
    • Customized or personalized merchandise
    • Limited-edition items marked as final sale
    • Items purchased during promotional clearance (if specified as non-refundable)
    • Gift cards
  1. Damaged or Incorrect Items
  • If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. You will be required to provide:
    • Your order number
    • Photos clearly showing the issue
    • If approved, we will offer:
      • A replacement item
      • A full refund (including shipping fees, if applicable)
  1. Refund Process
  • Once your returned item is received and inspected:
    • You will be notified of approval or rejection.
    • Approved refunds will be processed to the original payment method.
    • Processing time may take 5–14 business days, depending on your payment provider.
    • Shipping fees are non-refundable unless the return is due to our error.
  1. Return Shipping Costs
  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  1. Exchanges
  • Exchanges are subject to stock availability.
  • If you would like to exchange an item (e.g., size exchange), please contact us within 7 days of delivery.